One thing to understand about Drone U is we’re communication “Ninjas!” We hate places that suck at communicating, so know we WILL get back to you (assuming your message warrants a response).
That said, you also need to understand that we get a TON of requests, emails, messages, etc. every day from everywhere. Although we love it, craziness can quickly set in. We used to be able to answer every single person fairly quickly. But since our time is a diminishing asset, we’ve learned that we have to be more realistic with our response times.
If You ARE a Community Member…
And your question is regarding something other than your account (and it’s appropriate to post), then others in the community may be able to answer it much faster. You’d be amazed at how active and helpful everyone is in there. If, however, it does have to do with your account, or you’re unsure if it’s appropriate for everyone, then go ahead and submit it through the form below.
If You Are NOT a Community Member…
Then you’re missing out on the best drone community on the planet (one of our member’s words, not ours). You should check it out and see for yourself. It’s easy to join and you can cancel whenever you want. Just click here for more info.
Otherwise, please check out Ask DroneU™. That’s our daily podcast where we answer a question from people just like you. Your question may already be answered there, so you should check that out first.
Our support team is available M-F from 8 am to 5 pm MST. We will get back to you quickly.
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Don't Crash Your Drone Checklist
Download this 27 point checklist to avoid catastrofic failures, and drone crashes that cost your time and money
What's inside this FREE Checklist?
Basic pre-flight workflow
Ensure proper video/photo setting
Rules for take off and landing
In flight reminder
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